Term and Conditions and the Refund Process When Ordering ONLINE with ILSPEED.COM

PRICES:

All prices are F.O.B. Naperville,IL., and are subject to change without notice. Quoted modification charges may apply to special order or custom parts. Minimum order is $20.00.

TERMS:

All special orders require a 100% deposit. Personal checks are subject to bank clearance. All special orders are shipped C.O.D., however C.O.D. charges can be saved by prepaying the full amount of the invoice, including freight charges.

SHIPPING:

All orders are processed as soon as possible after receipt of deposit (Cash, Credit Card or Check) and are; shipped via UPS or U.S.P.S. Surface, unless otherwise specified: i.e., UPS first day, UPS second day, UPS three day, Air Freight or Federal Express.

BACK ORDER POLICY: (02/01/08)

Even with our large inventory, backorders can occur. If this happens, we make every effort to cross-reference the part to a comparable manufacturer's line. Occasionally an item is oversold. If this is the case, we will fill the orders on a first come, first serve basis. Items that are out of stock usually ship within the time quoted at checkout (phone) or by email on order checkout page (online), which may vary by brand. Payment will be secured in full as a 100% deposit and the item(s) will be ordered from the manufacturer(s).

As each 100% deposit order item becomes available, it will ship properly packaged and insured via the service you select. 100% deposit orders are left on order until they ship. We continually seek updates on backordered items with our vendors and will regularly update your 100% deposit order status until the order is filled. Rest assured that 100% deposit orders do not get lost or forgotten about.

If immediate availability is a concern or if you would like to cancel your 100% deposit order simply email us through our online help desk link located at the top of every page on our website or click-here for more information on our Cancel Order Policy.

CANCEL ORDER POLICY: *Excludes weekends and holidays

All sales are considered final upon shipment from either the supplier or ILspeed.com. Cancellation requests are subject to ILspeed.com authorization. Please keep in mind that some specialty item orders (Superchargers) are not cancelable under any circumstances (see product pages for details). Cancellation Process:

Email our Help Desk department to cancel an order. We do not accept cancellations through phone, or voicemail message. All Cancel Order requests are handled EXCLUSIVELY through our Online Help Desk link located on the top of every page on our website.
A Customer Service Representative will verify that your order has not shipped. Once an order has been shipped either from our warehouse or from the manufacturer it may not be cancelled. Cancellation requests on orders that have already shipped either from our warehouse or from the manufacturer fall under the return guidelines below.
Once we've verified that your order hasn't shipped, we will issue you a credit to card used when placing your order less a 5% cancellation fee.
The complete cancellation process usually takes 5 to 7 business days. After we issue your credit it may take your bank up to 5 additional business days to credit your account.

All Cancel Order requests are handled EXCLUSIVELY through our Online Help Desk link located on the top of every page on our website, also at the following web address Click-Here.

All Cancel Order requests and Cancel backorder request will be charged a 5% cancellation fee.
PRODUCT RETURN/EXCHANGES :

ALL SALES ARE FINAL.

All sales are considered final upon shipment from either the supplier or ILspeed.com
Returns or Exchanges may not be made without a Return Merchandise Form, and Return Merchandise authorization number.
RETURN / EXCHANGES POLICY:

WrenchList, Inc. RETURN POLICY All returns authorization and authorization numbers are issued EXCLUSIVELY through customer service who can be reached Monday Through Friday, 9 a.m. through 5 p.m. Central Standard Time excluding holidays which we are closed.

All new parts are guaranteed by the manufacture only. If you are not satisfied with a part, you may return it within 14 days for a refund If an item has free shipping and you are returning that item for a refund, the original shipping and processing cost incurred by ILspeed.com will be deducted from the refund issued along with a 20% restocking fee. or 30 days for exchange only. All sales at ILspeed.com are considered FINAL. All returned parts must be in "like new" condition. Installed or modified parts cannot be returned. Labor, installation, and shipping costs are not refundable.

Returns for refund are subject to a 20% restocking fee. Customers are responsible for all return shipping charges. In addition, if returning an item for a refund, the original shipping cost incurred by ILspeed.com will be deducted from the refund issued.

Returns for exchange are not subject to a 20% restocking fee. Customers are responsible for all return shipping charges. All products (including packaging) must be returned in new, resalable condition. If any component of the returned product is missing, IL Speed's return procedure will be breached and may in its sole and absolute discretion reject the entire return or we may choose to impose additional charges against the customer for replacement of the missing component(s). The condition of the product will be determined at our discretion. Products sent back with damaged or missing packaging will be refused or returned to you at your expense.

Returns will not be accepted for any of the following: Chips/Tuners, DiabloSport, SCT products, Wheel/Tire Packages, ANY Exhaust, Clutches, Dyno tuned option kits, any custom-order or made-to-order items, non-defective items that have been used or installed on a vehicle, and any electrical item sold by ILspeed.com .

All returns will only be accepted within 30 days of the customer receiving the product and must contain a Return Goods Authorization "RGA" number and a Return Merchandise Form. ILspeed.com reserves the right to refuse any package without an Return Goods Authorization number and or the Return Merchandise Form. Returns will be processed within 10 business days ("business days" exclude weekends, holidays, and the day the package is delivered) of receipt.

Return Merchandise Form is required with all Returned Merchandise and may be obtained at the following link Click-Here

Unauthorized Returns:

Unauthorized customer returns, or returns that are mis-shipped, mis-packaged, or mis-delivered, will not be 'tracked down' and are not the responsibility of ILspeed.com.

If you receive a damaged, defective, or a partial order then you must contact us within 72 hours of receiving the order. If the issue is not reported EXCLUSIVELY through our Online Help Deskwithin this time frame, we reserve the right to refuse the return.

In the event of a defect that is outside of our return policy but within the manufacturer’s warranty, the exchange will be handled directly with the manufacturer, with the outcome of the claim being determined solely by the manufacturer. ILspeed.com will, as a courtesy, try to facilitate a thorough review of the claim for the customer, with the understanding that ILspeed.com does not make any decisions on these issues i.e. approvals, denials, fees, etc.

NOTE: All return or exchange correspondence requests are thru email only. If you have additional questions or concerns please do not attempt to contact the exchange support staff thru our sales desk only phone number, that will only delay our ability to work with your specific request. All correspondence must be by email only.

NOTE: You will be required to send any defective product for inspection, once it has been determined that the product is incorrect for your application we will at that time credit the >>UPS or Fed/Ex ground service only << shipping cost. We do not accept any shipment by U.S.P.S.

Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment.

FREIGHT CHARGES:

Freight charges WILL be reimbursed if you received a defective part or if the part you ordered was not the one received.

Freight charges WILL NOT be reimbursed if you ordered the wrong part or you decide you do not want/need the product ordered.In addition, if returning an item for a refund, the original shipping cost incurred by ILspeed.com will be deducted from the refund issued.

DAMAGED MERCHANDISE:

ILspeed.com takes every precaution to ensure that your merchandise has been properly packaged and will arrive to you new and intact; however we are dealing with U.P.S., U.P.S. mishaps do occur. Please follow these steps once your package arrives:

Inspect your order completely, while the delivery driver is present.

If you should discover shipping damage, have the delivery driver note the damage. You will need to immediately contact UPS to begin the claims process. See footnote.

Please have your tracking number available BEFORE you call UPS customer service.

Hold on to the merchandise, box and all packing materials until advised otherwise by UPS.

It can take up to 8 business days for UPS to finalize a claim.
Inspect your order immediately and completely while your delivery driver is present. If you discover any freight/shipping damage, DO NOT contact ILspeed.com. Have your delivery driver note the damage in the writing and contact UPS to file your claim. They will take the necessary steps to reimburse you. If you do not follow this procedure, UPS may not honor your claim and the loss will be come your sole responsibility.

CREDITS FOR RETURNED ITEMS

ALL exchange items will be processed on a weekly basis. Therefore, your account will not be credited for 7-14 days AFTER the date the item was received by ILspeed.com. If your credit does not appear on your account AFTER 14 days, send a request via email to custserv@ ILspeed.com. This is an automated system - we are unable to provide any information by telephone. Please DO NOT CALL again this is an automated system.
CLAIMS:

Title to merchandise passes to customer upon delivery to common carrier. Delivery of merchandise in good condition is the responsibility of the carrier and all claims of damage or shortage should be made with the carrier immediately.

WARRANTY:

All merchandise Sold by ILspeed.com is fully guaranteed against defects in material or workmanship by the respective manufactures. Replacement will be limited to parts and does not include labor claims of any type.

CORES:

All core charges are refunded by ILspeed.com when core is received by ILspeed.com. Defective or non-repairable cores from customers are subject to replacement costs.

SPECIAL ORDERS/CUSTOM PARTS:

Whenever possible, we will manufacture special parts not shown in our literature available for our customers. These parts will be manufactured at current shop rates and material costs. Payment in full, in advance, is required before manufacturing begins. No refunds will be made in the event of cancellation.

RIGHTS RESERVED:

ILspeed.com Reserves the right to make changes in materials and specifications or to make product changes without incurring liability or obligation with respect to similar products previously manufactured.